Refund policy
No Returns & All Sales Final Policy
At Rare Exotic Plant Shop, we carefully inspect, package, and ship all plants to ensure they arrive in excellent condition. Because live plants are perishable, all sales are final.
No Returns or Exchanges
We do not accept returns or exchanges on any products, including live plants, pots, or accessories.
Orders cannot be canceled or modified once placed.
Live Arrival Guarantee
If your plant arrives damaged, you must contact us within 24 hours of delivery. Please provide:
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Clear photos of the plant
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Photos of the packaging
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Photo of the shipping label
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A full unboxing video showing the package being opened from start to finish
We will review the claim and may offer a replacement or store credit at our discretion. Refunds are not provided.
Not Covered
We are not responsible for:
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Damage caused by weather after delivery
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Normal plant stress from shipping
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Issues caused by improper care after arrival
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Carrier delays
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Packages lost or stolen after being marked “Delivered”
Customer Responsibility
Please verify your shipping address before placing an order.
We ship exactly to the address provided and cannot replace orders sent to incorrect addresses.